Special Report: The Human Side of Cardiac Care

Daryl HattonCardiac, Health, Personal

On July 11th, 2014 at 6:25 PM Daryl Hatton, your experienced Action News Reporter, walked into the Emergency Department at Vancouver General Hospital to begin an in-depth first-hand look at emergency cardiac care in this city.

The next eight articles will describe the personal side of this journey. They were originally designed as stand alone articles but have been combined into this special report with minimal editing.

Here are the relevant posts:

Please comment and share your own thoughts and experiences on this topic.

What’s the best place to work with ADHD?

Daryl HattonEntrepreneurship

I’m traveling on business. Sitting alone in a noisy bar in Toronto. By choice. Plowing through my email. And making hay.

A pretty young woman at the next table shouts, “How can you WORK in here???” Explaining it seems futile. Too loud. I shrug my shoulders and she turns back to her friends.

But the truth is that, for me, it is a great place to work. As with many CEOs, I suffer from a mild case of ADHD (Attention Deficit Hyperactivity Disorder). It is difficult for me to stay {SQUIRREL} on one thought or issue at a time. There is just SO MUCH to see. It can be frustrating at times.

However, I also believe that it is one of the things that helps me be unusually creative in life and be able to see outside the normal business-as-usual box. I know experientially that common limits on thinking about a problem are just safe/lazy behaviors acting as barriers to innovation and exploration. I also know that when I give myself permission to let myself throw aside the rule book and see what really works for me I usually learn something worth sharing.

I’ve discovered what works for me to get work done is busy, noisy, chaotic environments. Like bars. And coffee shops. And restaurants. I’ve found I’m massively productive in these environments. I can tame an overflowing email inbox or write important messages in much less time than if I’m in my office. In fact, I’ll frequently ditch my terribly quiet, beautiful, bricks & sticks, modern-glass-walls-in-heritage-building office and head down the street in Gastown to visit the local barista, pull up a too-small table and hunker down to work. I’ve thought of giving up my space to my team and just parking in the board room when I’m in the office. Seriously.

I think it works because there is SO MUCH stimulation, it is actually calming on my brain. I’m amazed that I can tune it all out and really, really, intensely focus on what I’m doing. It is not like I’m an automaton lost in my thoughts. I notice and interact with the people around me or the waiter/waitress as if nothing else was going on. But I’m invariably drawn back to work once that interaction slows down even a little bit. And I slip right back in the zone, without even a minor fuss. It is a wonderful sensation and I love it.

If you are someone who has trouble focusing, try it out. Not once, not twice but enough so that you can know for sure if it works for you.

Works for me. Big time. Good luck.

Eulogy for Art Grunder

Daryl HattonPersonal

This speech was given at my step-dad Art Grunder’s Memorial Service Monday May 12, 2014.

Speaking notes are below the video.

For those who don’t know me, my name is Daryl Hatton. I’m Darlene’s eldest son. From her, I’ve inherited a predilection to cry over sappy commercials on TV so we’ll see how this talk goes. Right now I wish I had more of Art’s emotional calm…

My mom had a tough time being single again after her divorce. For a while that period seemed much like a harsh Prairie winter which chills to the bone and makes you wonder how you will survive.

But then mom met Art. And it was as if spring was here to stay.  Like a flower pushing up out of the ground to chase the warmth of the sun, mom blossomed.

And like all good children, we tried to vet mom’s new boyfriend (turnaround is fair play, right?). But Art was a big challenge. He was quiet and reserved, from first appearances a very nice gentleman, a good listener but not much of a social talker and really, sincerely, a bit hard to ‘sus-out’ at first.

But what was easy to see was the spring in my mom’s step, the smile on her face and the pronounced and prolonged giggle in her voice when she talked about him. From the first days they met, she felt very safe, he made her very happy and, based on our best attempts to flush out even a little clue from him about how he felt, she made him happy, too.

New lovers! So cute. They’d shyly hold hands when they thought no one was looking. She talked about how Art was always the perfect gentleman, how he held the door for her, how he rode his bike to visit her so that he had to go home before dark, always called to make sure she was safe when she went home at night, and how he had the nicest friends. Good people hang out with good people and in that area, the tremendous respect he had in the community and especially here at the church was a great indicator of how well he lived his life.

I sometimes wonder how the collision between our boisterous, opinionated, gregarious family and Art’s more reserved style affected him. They say opposites attract because they complement each other. Art’s self-confident strength and calm manner gave my mom all sorts of permission to be the social butterfly she likes to be. Mom’s energy and enthusiasm for social things helped Art step out and have more fun. I can recall, especially in the early days of their marriage, hearing comments from their friends about how nice it was to see Art happy again. Just like the tinkering he did with the tractors in Ontario, I think he simply took the opportunities in being with Darlene to experiment a bit with who he was and how he lived. For Art was a disciplined man in thought, word and deed. Some have said he was the most disciplined person they had ever met.

One thing I know about Art was that he not only had a sharp, dry wit but that he had a VERY sharp mind that missed nothing.  He enjoyed sitting quietly in a room observing the conversation flow around him, only occasionally supporting it with facts or observations. I know he had some strongly held opinions but I never saw him try to push his views on anyone else. In that way he was not only respectful but also very tolerant because even if we didn’t agree I never felt that he judged me for my differing opinion.

He was never boastful of his accomplishments except for the occasional subtle hint that his bike ride that day was perhaps a little more difficult than it might first appear. And yet, he was always very curious about my family’s accomplishments. He loved to hear stories about the ups and downs of my new business and the sports and educational adventures of our children.

My sister Kate and her son Pierce wrote a piece about this just last night. Here is what they said:

Art was an amazing Grandfather…

He had the patience of a Saint and the guidance of a Scholar.

He showed his love through play, and never passed on a request to go for a bike ride, or a walk, a swim or a ski.  He’d crack open a rock and would teach.  He’d lie in a hallway and roll a ball back and forth for hours, never complaining that his playmate was only 10 months old and was more likely to “gum” the ball than toss it.

Art loved to see his grandchildren smile.

He knew how to do it – it usually started with his trademark chant on someone’s birthday of “We want cake, we want cake!” or he created it on Christmas mornings by playing with you and your newest toy. Or you’d see him in the audience at your school concert.

And then there was that red nose… he’d wear it trick or treating and never ask for any of your candy…  He’d get a smile from you by offering you an ice cream cone while at a music concert in the Village.  He’d for sure get a smile out of you when he’d take his bike over a jump that you never imagined he would attempt.

Just last month, it was a lovely April evening, just after dinner.  He and his youngest grandchild Pierce went out to the patch of grass at Grandpas for their ritual rocket launch.

Art pumped up the nerf rocket blaster and shot one off into the sky.  They watch it blast high above the trees and waited to see where it would land. If it hit a tree, Pierce would climb it to recover it, if not Art would retrieve it and launch another mission.

That sunny April evening was Art’s last rocket launch… no more planned details of the next mission. Quite possibly no more smiles.

For the next 24 days we watched his grandchildren come to his bedside, gently take his hand and thank him.  And still, even in the toughest of times he brought a gentle smile to their face with his loving grace and quiet kindness.

Thank you Art for being a wonderful, giving, loving and genuine Grandfather to our children. We love that you loved them.

Kate

Art was a physically strong man, much stronger than his slight frame might lead you to believe. I have to admit my awe at his ability to windsurf the ocean with men forty years his junior. His grip, even as recent as three weeks ago, was one of the strongest I’ve ever experienced. He was also a very stoic man. In his final months and weeks leading up to his passing he experienced lots of pain but worked very hard to not even show a tiny bit of it.

Earlier this year, in spite of the mounting pain, Art decided to take “just one more trip”. This time, it was to Australia. And so they set out on yet another adventure. I think Art was an experienced traveler before he met Darlene but together the two of them definitely managed to cover a big chunk of the globe: Africa, Egypt, Cambodia, China, Israel, Britain, France, Spain, Portugal, Venice, Turkey, etc., etc., etc.

I think they visited all these different places because Art had a tremendous curiosity about people, their history, their culture and how they fit into the big puzzle of this world. It wasn’t enough to read about it or watch a show about it – he had to experience it for himself. This desire for an authentic experience provided them many, many “quality moments”. I know these memories will help fill the hole Darlene feels in her life right now.

Some say “show me a grateful man and I’ll show you a happy man”. Aesop said, “Gratitude is the sign of noble souls”. Art seemed to be very grateful all the time. Even doing simple things for him like helping fix their computers and Internet connections (which break all the time – grrrrr) produced a very sincere expression of gratitude. One of the reasons Art could be grateful like he was is because he was also a very generous man. He generously spent precious time and effort to take care of those around him.

It was interesting to watch an evolution of sorts. It was wonderful that in the last few years Art started to hang around near the door when we were leaving after a visit. At these times we tend to give lots of hugs and “I Love Yous” and Art started to quietly join the line for his turn. At first it was a bit awkward for him but over a little while he became much more comfortable and in the last few months really leaned in to the hugs.

In the days leading up to his passing, Art and Darlene were still a happy couple, even more in love than ever before. It was beautiful and inspiring to come into the hospice room and see them sleeping, mom lying in a recliner chair next to Art’s bed, holding hands and gently snoring in rhythm together. Or, even when he could no longer speak, to see the brightening of Art’s eyes and the grin on his face when mom would come back into the room at the hospice from doing chores at home. While some couples grow apart over time, it was a blessing to watch them do exactly the opposite.

With Art now gone I’d like to express my gratitude to him.

Art, I’m grateful for the tremendous love you had for my mom, for the amazing companion you were to her, for the memories you created with her and for the soft and gentle ways you looked out for her and supported her so very well.

I’m grateful for the way you included my entire family in your life, the generosity of your spirit and the warmth of your companionship.

I’m also grateful for bringing us into your family, and bringing them into our lives. David, Linda and their families are very dear to us. I sincerely hope we can stay close with them.

Art, you’ve only been gone a few days but you are already greatly missed. Safe travels kind sir. I hope our paths will cross again sometime.

English as a second language? It is hard enough as a first!

Daryl HattonHumor

If you can pronounce correctly every word in this poem, you will be speaking English better than 90% of the native English speakers in the world.

After trying the verses, a Frenchman said he’d prefer six months of hard labour to reading six lines aloud.

Read it aloud:

Dearest creature in creation,
Study English pronunciation.
I will teach you in my verse
Sounds like corpse, corps, horse, and worse.
I will keep you, Suzy, busy,
Make your head with heat grow dizzy.
Tear in eye, your dress will tear.
So shall I! Oh hear my prayer.

Just compare heart, beard, and heard,
Dies and diet, lord and word,
Sword and sward, retain and Britain.
(Mind the latter, how it’s written.)
Now I surely will not plague you
With such words as plaque and ague.
But be careful how you speak:
Say break and steak, but bleak and streak;
Cloven, oven, how and low,
Script, receipt, show, poem, and toe.

Hear me say, devoid of trickery,
Daughter, laughter, and Terpsichore,
Typhoid, measles, topsails, aisles,
Exiles, similes, and reviles;
Scholar, vicar, and cigar,
Solar, mica, war and far;
One, anemone, Balmoral,
Kitchen, lichen, laundry, laurel;
Gertrude, German, wind and mind,
Scene, Melpomene, mankind.

Billet does not rhyme with ballet,
Bouquet, wallet, mallet, chalet.
Blood and flood are not like food,
Nor is mould like should and would.
Viscous, viscount, load and broad,
Toward, to forward, to reward.
And your pronunciation’s OK
When you correctly say croquet,
Rounded, wounded, grieve and sieve,
Friend and fiend, alive and live.

Ivy, privy, famous; clamour
And enamour rhyme with hammer.
River, rival, tomb, bomb, comb,
Doll and roll and some and home.
Stranger does not rhyme with anger,
Neither does devour with clangour.
Souls but foul, haunt but aunt,
Font, front, wont, want, grand, and grant,
Shoes, goes, does. Now first say finger,
And then singer, ginger, linger,
Real, zeal, mauve, gauze, gouge and gauge,
Marriage, foliage, mirage, and age.

Query does not rhyme with very,
Nor does fury sound like bury.
Dost, lost, post and doth, cloth, loth.
Job, nob, bosom, transom, oath.
Though the differences seem little,
We say actual but victual.
Refer does not rhyme with deafer.
Foeffer does, and zephyr, heifer.
Mint, pint, senate and sedate;
Dull, bull, and George ate late.
Scenic, Arabic, Pacific,
Science, conscience, scientific.

Liberty, library, heave and heaven,
Rachel, ache, moustache, eleven.
We say hallowed, but allowed,
People, leopard, towed, but vowed.
Mark the differences, moreover,
Between mover, cover, clover;
Leeches, breeches, wise, precise,
Chalice, but police and lice;
Camel, constable, unstable,
Principle, disciple, label.

Petal, panel, and canal,
Wait, surprise, plait, promise, pal.
Worm and storm, chaise, chaos, chair,
Senator, spectator, mayor.
Tour, but our and succour, four.
Gas, alas, and Arkansas.
Sea, idea, Korea, area,
Psalm, Maria, but malaria.
Youth, south, southern, cleanse and clean.
Doctrine, turpentine, marine.

Compare alien with Italian,
Dandelion and battalion.
Sally with ally, yea, ye,
Eye, I, ay, aye, whey, and key.
Say aver, but ever, fever,
Neither, leisure, skein, deceiver.
Heron, granary, canary.
Crevice and device and aerie.

Face, but preface, not efface.
Phlegm, phlegmatic, ass, glass, bass.
Large, but target, gin, give, verging,
Ought, out, joust and scour, scourging.
Ear, but earn and wear and tear
Do not rhyme with here but ere.
Seven is right, but so is even,
Hyphen, roughen, nephew Stephen,
Monkey, donkey, Turk and jerk,
Ask, grasp, wasp, and cork and work.

Pronunciation — think of Psyche!
Is a paling stout and spikey?
Won’t it make you lose your wits,
Writing groats and saying grits?
It’s a dark abyss or tunnel:
Strewn with stones, stowed, solace, gunwale,
Islington and Isle of Wight,
Housewife, verdict and indict.

Finally, which rhymes with enough —
Though, through, plough, or dough, or cough?
Hiccough has the sound of cup.
My advice is to give up!!!

The poem above is called “The Chaos” and was written by G. Nolst Trenite, a.k.a. Charivarius (1870-1946).

Helping Competitors for Fun and Profit

Daryl HattonEntrepreneurship

I spent 90 minutes today helping a competitor with his business and I feel really good about it.

We discussed challenges, strategies and market opportunities. Afterwards I made some introductions to people I think might be good to add to his team. I also introduced him to two customers we tried to sell on our solution but came up short.

Many rational people would say, “What??? Why???”

I asked myself the same questions. The answers that came back highlight some of my core philosophy and are worth sharing.

  • Doing the right thing to help someone when you can is rarely if ever the wrong thing to do.  Making the world a better place for someone is never a bad thing in my book because it makes all of us richer and safer. I could help him. It was the right thing to do so I did it.
  • There is more than enough business to go around. Helping him is therefore not actually hurting me – even though we are competitors. Our solution in that niche market isn’t yet a good fit for most customers. His is slightly better but still not a killer value proposition. There is lots of potential in the market but neither of us is really unleashing it yet. If I truly care about the customers (which I do) then my highest ideal would be for at least one of us to evolve the solution so that it works for them. It would be good if it was mine but if it was his it is a better result than if it wasn’t anyone’s.
  • Having it all is a waste. Working on having the right things is WAY better than trying to have everything. Giving away what is marginal business makes room for really good business to fill the space. We only have so much time and energy. Wasting it on stuff that is not quite ‘right’ in order to try to have everything dilutes the result badly. Saying ‘no’ to the marginal stuff makes me richer because, based on the point above, there is more than enough good stuff in in the pipeline if I just have the time to go get it.
  • A little friendly but competent competition raises the quality of play for both participants. I think some of my best work comes out when I’m actively competing with someone. When they play well it makes me try even harder. The results for both of us are frequently better. So finding a good competitor to play against is a good thing for me.
  • If you can help a customer do it – if not, help them find someone who can help. If I go into a store looking for an item and they don’t have it but recommend a place where I can get it, I almost always find myself back at the first store the next time I’m looking for something. Helping customers find the right solution frequently brings them back to you in the future when what you have to offer might match what they need.
  • Paying goodwill forward without expectation of payoff counter-intuitively always has a benefit. I have no idea if what I did will ever benefit me directly. However, I’m absolutely clear (as a faith-based position) that it has a huge indirect benefit for me because it has a direct benefit for someone else in the closed ecosystem called Planet Earth. This is probably another way of thinking about my first point to some but I think it is worth highlighting that this concept works because I DON’T expect a specific return, not vice versa.

This is longer than I thought it would be but it is because the event was very rich for me.

Hopefully this provokes you to consider giving away a bit more time/energy/help so you can become even richer in these same things.

My daughter McKenna’s poetry

Daryl HattonPersonal, Poetry

Prepared in 30 minutes for a Grade 11 science course assignment. There was a list of required words for the poem. She nailed it.

Volatile

Here sat an ancient volcanic neck,

It stood tall and proud; a stacked card deck.

From its peak, a once known crater,

 Not what it used to be, now much later.

Below lay a dormant vent,

A downward shaft, slightly bent.

And even more so was the dike,

Which sprouted like a warping spike.

Abase the tunnel lay the sill,

Flat but flowing like’ melted chocolate spill.

And even deeper, it rested tranquil,

The batholith, sleeping with its belly full.

From there it plummets, but up we return.

To the laccolith, a burrow cut like an urn.

And what results from its prominent bump?

That smooth and hill-like looking lump?

A break, a breach;

Streaming like a leech.

The active and frothing magma vent,

Spilt its lava flow like none had been spent.

And up it rose, along with ash,

Dark clouds forming, mixing with gas.

That old volcano, all tall and gray,

Was seeing action again that day.